The business leaders involved in buying decisions around outsourcing in areas such as customer service or media-buying

Percentage of business leaders in the following functions

I am consulted in the decision-making process, but I am not a primary stakeholder

I am a member of the core decision-making team

I am involved in providing the final decision-making recommendation

I make the ultimate sign off on decisions/ purchases

Finance

leaders

20%

25%

18%

27%

HR leaders

29%

19%

21%

11%

IT Leaders

19%

26%

23%

21%

CEO/MD

33%

28%

22%

17%

Legal

leaders

25%

22%

14%

12%

Marketing

leaders

23%

15%

20%

24%

Operations

leaders

32%

29%

28%

11%

Procurement

leaders

34%

26%

26%

14%

Sales

leaders

25%

13%

13%

24%

Technology

leaders

33%

25%

12%

17%

I am consulted in the decision-making process, but I am not a primary stakeholder

I am a member of the core decision-making team

I am involved in providing the final decision-making recommendation

I make the ultimate sign off on decisions/ purchases

Finance

leaders

20%

25%

18%

27%

HR leaders

29%

19%

21%

11%

IT Leaders

19%

26%

23%

21%

CEO/MD

28%

33%

17%

22%

Legal

leaders

25%

12%

22%

14%

Marketing

leaders

23%

15%

20%

24%

Operations

leaders

32%

29%

28%

11%

Procurement

leaders

34%

26%

26%

14%

Sales

leaders

13%

25%

13%

24%

Technology

leaders

33%

25%

12%

17%

I am a member of the core decision-making team

I am involved in providing the final decision-making recommendation

I make the ultimate sign off on decisions/ purchases

I am consulted in the decision-making process, but I am not a primary stakeholder

Procurement

leaders

Operations

leaders

Technology

leaders

Marketing

leaders

HR leaders

Finance

leaders

Legal

leaders

Sales

leaders

IT Leaders

CEO/MD

29%

22%

12%

20%

19%

22%

23%

26%

32%

24%

27%

19%

21%

17%

25%

29%

34%

17%

24%

25%

25%

26%

33%

21%

20%

28%

26%

13%

33%

14%

28%

18%

23%

15%

13%

25%

11%

12%

11%

14%

I am consulted in the decision-making process, but I am not a primary stakeholder

I am a member of the core decision-making team

I am involved in providing the final decision-making recommendation

I make the ultimate sign off on decisions/ purchases

Procurement

leaders

Technology

leaders

Operations

leaders

Marketing

leaders

HR leaders

Finance

leaders

IT Leaders

Legal

leaders

Sales

leaders

CEO/MD

29%

20%

22%

19%

22%

23%

26%

12%

24%

32%

27%

19%

29%

21%

17%

25%

34%

24%

25%

17%

26%

25%

20%

21%

33%

28%

33%

26%

13%

14%

28%

18%

23%

15%

13%

25%

11%

11%

12%

14%

I am consulted in the decision-making process, but I am not a primary stakeholder

I am a member of the core decision-making team

I am involved in providing the final decision-making recommendation

I make the ultimate sign off on decisions/ purchases

Procurement

leaders

Technology

leaders

Operations

leaders

Marketing

leaders

HR leaders

Finance

leaders

IT Leaders

Legal

leaders

Sales

leaders

CEO/MD

29%

20%

22%

19%

22%

23%

26%

12%

24%

32%

27%

19%

29%

21%

17%

25%

24%

34%

25%

17%

26%

25%

20%

21%

33%

28%

26%

13%

33%

14%

28%

18%

23%

15%

13%

25%

11%

11%

12%

14%