TOP-PERFORMING BANKS ONBOARD A MAJORITY OF THEIR CUSTOMERS DIGITALLY

CUSTOMER ONBOARDING PROCEDURES BY SEGMENT

End-to-end digital

Mixed-channel or non-digital

Small business

7%

19%

81%

93%

Average

Best-in-class

Midcorporate

1%

6%

94%

99%

Average

Best-in-class

End-to-end digital

Mixed-channel or non-digital

Small business

Midcorporate

7%

1%

6%

19%

81%

93%

99%

94%

Average

Best-in-class

Average

Best-in-class

End-to-end digital

Mixed-channel or non-digital

Small business

Midcorporate

1%

6%

7%

19%

81%

93%

99%

94%

Average

Best-in-class

Average

Best-in-class

End-to-end digital

Mixed-channel or non-digital

Small business

Midcorporate

1%

7%

6%

19%

81%

93%

99%

94%

Average

Best-in-class

Average

Best-in-class

McKinsey, 2022