AS CONFIDENCE IN TRADITIONAL ONBOARDING WAINS, THE FINANCIAL SERVICES SECTOR IS SET TO DOUBLE DOWN ON CX

TOP STRATEGIC PRIORITIES FOR FINANCIAL INSTITUTIONS IN 2023

Improve digital experience for customers

77%

Enhance data and analytics capabilities

45%

Reduce operating costs

29%

Recruit or retrain talent to meet changing needs

29%

Digitise back-office operations

27%

Improve innovation culture

22%

Invest in and/or partner with alternative fintech providers

20%

Update legacy operating systems

18%

Meet regulatory and compliance specifications

17%

Improve components of security

8%

Improve digital experience for customers

77%

Enhance data and analytics capabilities

45%

Reduce operating costs

29%

Recruit or retrain talent to meet changing needs

29%

Digitise back-office operations

27%

Improve innovation culture

22%

Invest in and/or partner with alternative fintech providers

20%

Update legacy operating systems

18%

Meet regulatory and compliance specifications

17%

Improve components of security

8%

Improve digital experience for customers

77%

Enhance data and analytics capabilities

45%

Reduce operating costs

29%

Recruit or retrain talent to meet changing needs

29%

Digitise back-office operations

27%

Improve innovation culture

22%

Invest in and/or partner with alternative fintech providers

20%

Update legacy operating systems

18%

Meet regulatory and compliance specifications

17%

Improve components of security

8%

Improve digital experience for customers

77%

Enhance data and analytics capabilities

45%

Reduce operating costs

29%

Recruit or retrain talent to meet changing needs

29%

Digitise back-office operations

27%

Improve innovation culture

22%

Invest in and/or partner with alternative fintech providers

20%

Update legacy operating systems

18%

Meet regulatory and compliance specifications

17%

Improve components of security

8%

Digital Banking Report, 2023