TECH WILL BE A KEY ENABLER FOR SMOOTHING OUT BUMPY CUSTOMER JOURNEYS

HOW DID FINANCIAL INSTITUTIONS CHANGE THEIR ONBOARDING PRACTICES IN 2022?

We have made our onboarding process entirely technology-based

22%

We have added some technology to our existing process

34%

We have added some human interaction to our technology-

based process

21%

We have implemented a mix of technology and human interaction

17%

We have made our onboarding process entirely based on human interaction

3%

We have made our onboarding process entirely technology-based

22%

We have added some technology to our existing process

34%

We have added some human interaction to our technology-

based process

21%

We have implemented a mix of technology and human interaction

17%

We have made our onboarding process entirely based on human interaction

3%

We have made our onboarding process entirely technology-based

22%

We have added some technology to our existing process

34%

We have added some human interaction to our technology-based process

21%

We have implemented a mix of technology and human interaction

17%

We have made our onboarding process entirely based on human interaction

3%

We have made our onboarding process entirely technology-based

22%

We have added some technology to our existing process

34%

We have added some human interaction to our technology-based process

21%

17%

We have implemented a mix of technology and human interaction

We have made our onboarding process entirely based on human interaction

3%

Abbyy, 2022