Increased
No change
Decreased
Funding of digital and technology initiatives
65%
25%
7%
Variable costs
26%
21%
52%
Fixed costs
18%
38%
43%
Physical footprint
8%
59%
29%
Number of FTEs in tech and digital roles
44%
40%
11%
Number of FTEs
19%
35%
43%
Increased
No change
Decreased
Funding of digital and technology initiatives
65%
25%
7%
Variable costs
26%
21%
52%
Fixed costs
18%
38%
43%
Physical footprint
8%
59%
29%
Number of FTEs in tech and digital roles
44%
40%
11%
Number of FTEs
19%
35%
43%
Increased
No change
Decreased
Funding of digital and technology initiatives
65%
25%
7%
Variable costs
26%
21%
52%
Fixed costs
18%
38%
43%
Physical footprint
8%
59%
29%
Number of FTEs in tech and digital roles
44%
40%
11%
Number of FTEs
19%
35%
43%
Increased
No change
Decreased
Funding of digital and technology initiatives
65%
25%
7%
Variable costs
26%
21%
52%
Fixed costs
18%
38%
43%
Physical footprint
8%
59%
29%
Number of FTEs in tech and digital roles
44%
40%
11%
Number of FTEs
19%
35%
43%
McKinsey, 2021